About these terms
FreshBee is a quick-delivery grocery service. By creating an account or placing an order you agree to these terms. If you do not agree, please do not use the app.
Your account
- You must be 18 or older to place an order.
- Sign in with your own phone number and keep your one-time codes private.
- Give correct delivery details. A delivery to a wrong or unreachable address may not be refunded.
Orders and prices
- Prices, delivery and handling fees are shown before you place an order, and the amount you see is the amount you pay.
- Items are supplied while stock lasts. If something runs out, we will tell you and you will not be charged for it.
- Orders are delivered from the FreshBee dark store nearest to you, inside the cities where we operate.
Payment
Pay by cash on delivery, or with wallet credit where you have it. Wallet credit has no cash value, cannot be transferred, and is used before cash.
Cancellations and refunds
You can cancel an order until it is being prepared. Wallet credit used on a cancelled order is returned to your wallet straight away.
Offers, coupons and referrals
Coupons and referral rewards follow the conditions shown with them. We may change or withdraw an offer, and we may withhold a reward where we find misuse, such as inviting yourself or creating accounts only to claim rewards.
Acceptable use
Do not misuse the app, interfere with deliveries, or abuse delivery partners or our staff.
Changes to these terms
We may update these terms. When we do, the version changes and we show the new text in the app. Continuing to use FreshBee after a change means you accept it.
Contact
Questions about these terms? Write to the support address shown in the app.