What we collect and why
| Purpose | Data | Basis |
|---|---|---|
| Your account | Phone number (or Google email), name, sign-in details | Needed |
| Orders and delivery | Delivery addresses with map pin, receiver name and phone, delivery notes, order history | Needed |
| Location | Your location while using the app, to check we deliver to you and place the delivery pin. Delivery partners: location only while on duty | Needed |
| Order updates | A notification token for your phone | Needed |
| Delivery partner verification | Delivery partners only: name, date of birth, driving licence details and photos, vehicle details | Needed |
| Usage analytics and crash reports | How the app is used and crash details, to fix problems | Optional · off by default |
| Offers and promotions | Promotional notifications | Optional · off by default |
We collect only what these purposes need. We never sell personal data and FreshBee shows no advertising. We do not collect your advertising ID.
Children
FreshBee is for people aged 18 and over. The apps ask you to confirm this before you continue. We do not knowingly collect data from children; if you believe a child has used FreshBee, write to the Grievance Officer and we will delete the account.
Your rights
- Access: download a copy of your data in the app (Profile → Privacy & data → Download my data).
- Correction: update your name and saved addresses at any time.
- Withdraw consent: switch analytics or offers off in Profile → Privacy & data. It is as easy as switching them on, and it takes effect immediately.
- Erasure: delete your account in Profile → Privacy & data → Delete my account.
- Nominate: name someone who may exercise these rights for you if you die or cannot act yourself.
- Grievances: raise a concern in the app or write to our Grievance Officer. If you are not satisfied with our reply you may complain to the Data Protection Board of India.
How long we keep it
- Account data: until you delete your account.
- Delivery address, receiver and notes of a finished order: 180 days. The order's amounts and items are kept as long as accounting and tax law require, without your personal details.
- A delivery partner's location: only while on duty, cleared within 24 hours of going off duty.
- When you delete your account we erase your profile, addresses, cart, preferences, consent history, notification tokens and, for delivery partners, verification documents and location, along with your wallet and referral records. Unused wallet credit is promotional, not cash, and ends with the account. We keep a record that the erasure happened, with no personal data in it.
Who helps us process it
- Google Firebase / Google Cloud: sign-in, database, file storage, hosting, notifications, and (only with your consent) analytics and crash reports.
- Google Maps Platform: maps, address search and turning a map pin into an address.
These providers process data on our instructions. Data may be stored on their servers outside India, as the Act permits, unless the Government restricts transfers to a particular country.
Security
Data is encrypted in transit and at rest. Access is limited by role: shoppers see only their own data, delivery partners see a customer's door details only after accepting the delivery, and verification documents are readable only by FreshBee administrators. If a personal data breach happens, we will tell the Data Protection Board of India and the people affected, as the Rules require.
Grievance Officer
Grievance Officer, FreshBee
Email: help@freshbee.online
We acknowledge every grievance and reply within 30 days (the law allows up to 90).
We will update this notice when our practices change; the apps will then ask for your consent again.